Chart not appearing or loading
Check that Chartbuddy is installed: Look for the Chartbuddy widget in the bottom-right corner of the screen. If it's missing, reinstall from the Chrome Web Store.
Check that you're signed in: Open Chartbuddy. If you see a sign-in prompt, sign in with your Google account.
Try refreshing the page: Close and reopen the Google Slides presentation, or do a hard refresh (Ctrl+Shift+R / Cmd+Shift+R).
Check for extension conflicts: Disable other browser extensions temporarily to see if there's a conflict.
Chart data not syncing from Google Sheets
Check the linked spreadsheet: Make sure the Google Sheets file still exists and you have access to it. If someone moved or deleted the file, the sync will fail.
Check your data range: Open the chart in Chartbuddy and verify the linked range. If rows or columns were added outside the range, update it.
Try a manual refresh: Click the refresh button next to the Google Sheets logo to force a data pull.
Check auto-update settings: If you expect automatic updates, make sure auto-update is toggled on in the sheet/range selection menu.
Microsoft Edge: cookies issue
If Chartbuddy doesn't load in Edge, third-party cookies may be blocked:
- Open Edge settings
- Go to Cookies and site permissions
- Allow third-party cookies, or add an exception for Chartbuddy
See the full Edge cookie settings guide: Edge browser cookie settings.